These Terms of Service govern the use of the Captain's Secret website and purchases made through the online store.
By using the website or placing an order, customers agree to the applicable terms presented during the purchase process.
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General
Captain's Secret operates an online store offering beard care products and related products. These Terms apply to use of the website and online purchases. Applicable mandatory consumer rights are not excluded or limited by these Terms.
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Products
Reasonable effort is made to present products accurately. Product packaging, appearance, descriptions, and other information may be updated, availability may change, and screen or display settings may affect how colours appear. Product information is not medical advice and cosmetic results are not guaranteed.
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Prices
The price displayed during ordering is the applicable product price unless there is an obvious technical or display error. Shipping charges may vary depending on the destination and delivery method. Any applicable shipping cost should be displayed or communicated before the customer confirms the order.
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Orders
To place an order, a customer selects products, provides the required order and delivery information, reviews the order, and submits it. Submission does not require Captain's Secret to fulfil an order where fulfilment is impossible, unlawful, affected by an obvious pricing or technical error, or the product is unavailable. If an order cannot be fulfilled, the customer should be informed using the contact information supplied with the order.
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Payment
Available payment methods are shown during the checkout or order process. The customer must provide accurate information required for the selected payment method.
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Shipping and Delivery
Captain's Secret currently ships to Serbia, Montenegro, Bosnia and Herzegovina, and Croatia. Shipping price depends on the destination country, delivery address, delivery method, and applicable shipping conditions. The applicable delivery charge should be shown or communicated before the order is finally confirmed.
Delivery times may vary because of destination, courier, availability, weekends or public holidays, customs or border procedures where applicable, and circumstances outside reasonable control. An exact delivery time cannot be guaranteed.
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International Orders
Orders delivered across borders may be subject to customs procedures, import requirements, taxes, duties, or other charges depending on the destination and applicable law.
Where additional customs duties, import taxes or similar charges apply, the responsible party and amount will be determined by the applicable law, delivery arrangement and information presented in connection with the order.
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Cancellations, Returns and Consumer Rights
Customers may have statutory rights to cancel or withdraw from a distance purchase depending on their country of residence or delivery, applicable consumer law, and the nature and condition of the product. Where mandatory law provides a withdrawal or cancellation right, Captain's Secret will respect that right.
Certain products may be subject to lawful exceptions, particularly where relevant for sealed goods and hygiene or health protection after opening. Customers should contact us before returning a product so that the appropriate return instructions can be provided.
For return or cancellation questions, contact [email protected].
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Damaged, Incorrect or Defective Products
If an order arrives damaged, contains an incorrect product, appears defective, or is incomplete, contact [email protected]. Please provide your name, order information or number where available, a description of the issue, and photographs where useful. Requests will be handled in accordance with applicable consumer law.
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Product Use
Products must be used according to their supplied instructions and warnings. Customers should discontinue use where the product instructions require them to do so. Product information on the website is not medical advice.
Further information is available on the How to Use and Ingredients pages.
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Website Use
Users must not misuse the website, attempt unauthorised access, interfere with its operation, use automated systems abusively, submit malicious code or content, or use the website for unlawful purposes.
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Intellectual Property
Unless otherwise stated, the website's original branding, product presentation, photography, graphics, text, logos, and visual design are protected by applicable intellectual-property laws and may not be commercially reproduced without permission. This does not claim ownership of third-party materials.
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Liability
Nothing in these Terms limits mandatory consumer rights or liability that cannot lawfully be limited or excluded. Subject to applicable law, Captain's Secret is not responsible for interruptions or delays caused by circumstances outside reasonable control.
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Privacy
How personal information is handled is described in our Privacy Policy.
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Changes to These Terms
These Terms may be updated to reflect changes to the website, products or services, business practices, or applicable legal requirements.
Last updated: September 2026
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Contact
For questions regarding an order or these Terms, contact [email protected].